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Covid-19 Update

WANT TO MAKE A BOOKING? PLEASE CLICK HERE.

Airport Bus Dandenong Safety Measures:

  • As we always strive to provide safe and reliable transportation for our passengers, our team has increased our cleaning of all buses to provide a high standard of care and hygiene.
  • All passengers will be supplied with an optional mask to be worn on our buses and to keep.
  • Our drivers will keep ventilation within the bus by opening windows and refraining from using the air conditioning.
  • We are also abiding by the 1.5m social distancing recommendation, ensuring there is enough space in our buses for people to maintain this distance between other passengers.
  • If you are experiencing symptoms such as fever, breathing difficulties, cough or sore throat, and have recently returned from overseas or come into contact with someone with a confirmed case of Covid-19, separate yourself from others and call the dedicated Victorian Department of Human Health and Services Covid-19 Hotline on 1800 675 398.
  • We understand that some passengers may not feel comfortable/may not be well enough travelling on our buses and would like to cancel or reschedule their bookings. If this is the case, please contact our office on (03) 9782 6766 and we will provide you with a credit note worth the full amount you paid.
  • Please Note: in line with COVID-19 safety precautions, all passengers will need to provide their full name and contact mobile number at the time of booking. In the unlikely event that there is a suspected or confirmed case on one of our shuttles, we will require these details to contact you.

Changes to Our Booking Operations:

  • Update 9th Jun, 2020: **We are not running our usual bus timetable, though we will be running buses that have at least three people booked.**
  • As we begin our services again, all bookings made will be tentative bookings, and not a guarantee of service. In the event of any changes, we will aim to notify you as soon as possible.
  • Please be flexible with pick-up time and book well in advance to avoid disappointment.
  • If the minimum number of three passengers per service is not met, we may have to contact you to cancel the service. In this case, if you have pre-paid, we will be offering a full refund.
  • As our bus timetable will vary to suit demand, bookings are essential. If you have not made a booking, there is no guarantee that the bus service you require will be running.
  • Airport Bus Dandenong will be running as many services as possible, as per the bookings made by its passengers, and as long as at least three people are booked on each service.
  • We ask all who make bookings with us to be flexible in the event of changes.
  • To request a booking, please call our office on (03) 9782 6766 or, if the phone is not available, email bookings@airportbusdandenong.com.au.
  • Please Note: in line with COVID-19 safety precautions, all passengers will need to provide their full name and contact mobile number at the time of booking. In the unlikely event that there is a suspected or confirmed case on one of our shuttles, we will require these details to contact you.

For Those with Existing Credit Notes:

  • Existing credit notes expiring after 31st March, 2020 are still valid*. We understand that these individuals were unable to redeem their credit notes as we temporarily stopped our services.
  • If you fall within this category and would still like to travel using your credit note, please contact the office on (03) 9782 6766, or if the phone is not available, email bookings@airportbusdandenong.com.au.
  • We will be flexible with the expiry date of existing credit notes, though any decision made will be entirely up to the discretion of Airport Bus Dandenong.

*31st March, 2020 was the date that Airport Bus Dandenong stopped taking bookings during COVID-19 restrictions.

We appreciate your understanding and apologise for any inconveniences caused.

Any questions relating to our operations during this period with Covid-19, please do not hesitate to contact the office on (03) 9782 6766.